Dear customer, congratulation on your choice of CrazyFly surfboard.
This warranty is valid only if the board is used for recreation and excludes products used in teaching or rental operations or similar.
Duration of warranty is one year since the date of purchase. This warranty commitment does not cover any claim that is beyond our warranty limit.
This surfboard is warranted only to the original owner.
The warranty applies only to the first case of warranty.
Repaired, discounted or replaced surfboard is covered only for the remainder of the original warranty.
If a believed claim defect or damage is detected, please submit your claim immediately:
We are sorry to see you here, but pleased to give you the best service in the industry. To submit your claim, please follow these steps:
Please contact us at: email@example.com and send us:
- Serial number of the claimed kite (located on the wingtip and kitebag) or kiteboard (located under the left footpad)
- Photo or video documentation of the problem
- Proof of purchase (receipt, invoice etc.)
If you have a problem with any other CrazyFly product please send an email to firstname.lastname@example.org and send us photos and description of the problem.
Within the next 48 hours, we will get in touch by e-mail and explain how the warranty case will be solved.
CrazyFly will make the final warranty decision, whether repair, reduction in price, or replacement. Final warranty decision will be made after careful inspection of photos and videos of the damaged equipment which have to display the serial number of the surfboard as well. All warranty claims must be accompanied by purchase receipt or invoice, which has to clearly state the name of the retailer, CrazyFly product and the date of purchase from your dealer.
Covered by warranty:
- Any manufacturer’s defect as determined by CrazyFly.
Not covered by warranty:
- Broken surfboard
- Dents on the surface on both deck and the bottom.
- Any problems resulting from misuse, abuse, impact on any surface other than water.
- Defect or damage caused by jumping, acrobatics, collisions, or accidental damage.
- Any problems resulting from excessive sun exposure or winds on the beach, such as discolored graphics and materials.
- Damage due to improper storage and handling of the surfboard, insufficient care and maintenance.
- Surfboard used after a defect or damage appears.
- Damage caused by any modifications, or defacing the serial number.
- Damage from riding with any footstraps and screws other than CrazyFly.
- Surfboard without the proof of purchase.
- Damage or defects caused by exposure to temperature over 70 and under 0 degrees Celsius.
- Damage caused by transport, loading, unloading, dropping, handling out of water or similar.
- Defects or damage caused by modifying the surfboard in any way.
- Normal wear and tear.
- Every damage on the surfboard caused by impact with everything else other than water.